Training Course Refund Policy

At iCare Training Solutions, we strive to provide high-quality training courses that meet your professional development needs. We understand that sometimes, circumstances may require you to cancel your enrolment. To ensure transparency and fairness, we have established the following refund policy:

1. 100% Refund (7 or more days before the course start date): If you decide to cancel your enrolment in a training course seven (7) or more days before the scheduled course start date, you are eligible for a full refund of your course fees minus £30 for ordered materials. We will process the refund promptly, and you can expect to receive the full amount back to your original payment method within 3 business days.

2. 50% Refund (6 to 3 days before the course start date): If you cancel your enrolment in a training course within six (6) to three (3) days before the scheduled course start date, you are eligible for a 50% refund of your course fees minus £30 for ordered materials. We will process the refund promptly, and you can expect to receive 50% of the course fees back to your original payment method within 3 business days.

3. No Refund (Less than 3 days before the course start date): Unfortunately, we cannot provide any refunds for cancellations made less than three (3) days before the scheduled course start date. This policy is necessary to cover our costs related to course materials, resources, and administration.

How to Request a Refund:

To request a refund, please follow these steps:

Send an email to [email protected] with the subject line "Refund Request for Mental Health First Aider Training."

In the email, provide your full name, course name, course start date, and the reason for your cancellation.

Our customer support team will review your request and process the refund according to the policy outlined above.

Exceptions:

In some exceptional cases, such as course cancellations by iCare Training Solutions or other unforeseen circumstances, we may offer alternative arrangements, rescheduling options, or full refunds regardless of the cancellation period. We will communicate any such exceptions to affected participants as soon as possible.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with your refund request, please do not hesitate to contact our customer support team at [email protected]

Please note that this refund policy is subject to change, and the most up-to-date policy will always be available on our website and in our course enrolment materials. Thank you for choosing iCare Training Solutions for your training needs. We look forward to assisting you in your professional development journey.